Terms and Conditions

Terms of booking on this website

The following terms relate to the booking service provided to you by the company defined below (“we”, “us”, “our”). The booking service includes this site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site.  You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).  

If you do choose to go ahead and make a booking, you do so at your own risk and accept that you may be: (i) unable to travel as planned and liable for cancellation fees.

Information disclaimer

On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage  or for  any accident, injury, illness, delay or loss of enjoyment arising out of your reliance upon information contained on this website,  including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us.  We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. 

To the maximum extent permitted by applicable law, you agree to indemnify us from any claims, liabilities, damages, losses, and expenses, including, without limitation, our reasonable legal fees, arising out of or in any way connected with your use of a vehicle booked through our site where we have properly processed the booking, including in respect of any accident, injury, illness, loss or damage of any kind arising in connection with your use of the vehicle subject to the booking. 

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness, suitability or safety of any Third Party Provider product or service and will not accept responsibility for the quality, fitness or hygiene of (or presence of any virus in) any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered.

Where, despite the above, we are liable to you in connection with your booking or these terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of: (i) the deposit we received from you in relation to your booking (if you paid a deposit); or (ii) if you paid the full purchase price at the time of booking or will only pay the full price at the rental counter, then 20% of your total booking price (representing an approximation of what we might receive as commission for providing you our booking service). Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will check availability and carry out any additional fraud checks we think are appropriate (which may involve us asking you to provide further information).  We may decline your booking at this stage. However, if we confirm your booking, we will email you a confirmation voucher and invoice. The deposit payment required to secure your vehicle (as shown on the secure booking page) will only be processed when your booking is confirmed. Please note that a payment surcharge processing fee (as specified at the time of booking) will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage your initial payment is processed.  If such payment is non-refundable or subject to  any cancellation fees, as specified in the Third Party Provider’s terms it will become non-refundable or subject to such cancellation fees at this point. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

You acknowledge and agree that we may receive a commission, revenue share, technology service provider fee or marketing fee from bookings and other transactions entered into by you using our booking service or website. 

Adding delegates to your booking

For some bookings, it may be possible to add a delegate who is authorised to act on your behalf and make changes to the booking.  A delegate must be at least 18 years old and will be able to change any aspect of your existing booking, including changes that may incur an additional charge. But you will still be the only one able to cancel the booking or add or remove delegates. 

If you choose to add a delegate to your booking, you agree:

  •  to obtain the delegate’s permission before providing us their personal information; and
    •    to accept any changes made (and additional charges incurred) by your nominated delegate.

Insurance

Third-party insurers make certain types of vehicle rental travel insurance (“Insurance”) available to purchase through the site. Before you purchase any Insurance you must read and consider the product disclosure statement before making any decision to proceed. All insurance policies, descriptions, product disclosure statements and other materials made available via the site are produced and made available to you solely by the third-party insurer. 

If you purchase Insurance:
•    You enter into a contract in respect of that Insurance directly with the third-party insurer;
•    We do not act as an insurer or provide that Insurance to you; 
•    We have no responsibility for and exclude all liability in relation to that Insurance, including in relation to any claims made by you under it;
•    The calculation of a “day” under your insurance policy may differ from the calculation of a “day” in your vehicle booking.  However, unless otherwise stated, the third party insurance provider will quote and provide you with sufficient insurance to cover the length of your vehicle booking. This may result in more days of insurance cover than vehicle booking; 
•    We may receive a commission or other fee from the insurer in respect of any related Insurance policy you accept as a result of the referral from our site. 

 

Information disclosure

In booking on this website you agree that we may disclose your information to (i) your selected Third Party Provider in order for them to provide the requested rental services to you; and (ii) our third Party insurance provider, for them to provide insurance to you (if applicable) or as otherwise set out below. 

By making a booking on the site, you also agree that we (or our third party insurance provider) may email you with an insurance offer in respect of that booking. Your selected Third Party Provider, third party insurance provider or marketing partner may not have equivalent privacy policies in place to us.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount (if any) will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
The alteration fee will not be charged if your alteration request is not possible.

 

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. The deposit of the booking is not refundable in case of any cancelation. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic/pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law. If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions. 

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider.  Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent. 

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks.  This is beyond our control. 

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.. 

Payment Processing Fees

We may charge you a payment processing fee in relation to processing the payment for your booking.  Payment fees are charged by us in our own capacity (as merchant) and not as an agent for any other party. Payment fees cover a range of reasonable costs, services, fees and charges in relation to processing your payment, including fraud prevention and the costs charged to us by payment processing providers.  Payment fees are charged in addition to the cost of your selected vehicle. 

This website is owned and operated by CamperWorldWide Limited, a New Zealand company. CamperWorldWide Limited is the company that provides the booking service to you and that you are contracting with under these terms.  Depending on what payment method you choose to use, your deposit payment will be collected by us, the final payment will be collected by us or the Provider of the rented vehicle.

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